The overall aim of this project was to ascertain the utilization of a custom-designed telemedicine service for patients to maintain\r\nclose contact (via videoconference) with family and friends during hospitalization. We conducted a retrospective chart review\r\nof hospitalized patients (primarily children) with extended hospital length of stays. Telecommunication equipment was used\r\nto provide videoconference links from the patientââ?¬â?¢s bedside to friends and family in the community. Thirty-six cases were\r\nmanaged during a five-year period (2006 to 2010). The most common reasons for using Family-Link were related to the logistical\r\nchallenges of traveling to and from the hospitalââ?¬â?principally due to distance, time, family commitments, and/or personal cost.We\r\nconclude that videoconferencing provides a solution to some barriers that may limit family presence and participation in care for\r\nhospitalized patients, and as a patient-centered innovation is likely to enhance patient and family satisfaction.
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